Abstract
Client embeddedness theory has relied on the assumption that the relationship between employee and client is the result of a positive, altruistic motivation held by the employee. Developing insights from emotional labour and self-determination theories, we propose that the employee-client relationship at the heart of client embeddedness may be based on less altruistic, less self-generated reasons. We develop an explanation, first, to explain how client embeddedness may be created by a non-altruistic employee motivation, and, second, how an employee’s controlled motivation may evolve to be increasingly autonomous.
| Original language | English |
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| Number of pages | 17 |
| Publication status | Published - 2017 |
| Event | 31st Annual Australian New Zealand Academy of Management Conference - RMIT University, Melbourne, Australia Duration: 5 Dec 2017 → 8 Dec 2017 Conference number: 31 https://www.aconf.org/conf_125688.html (Description of conference) |
Conference
| Conference | 31st Annual Australian New Zealand Academy of Management Conference |
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| Country/Territory | Australia |
| City | Melbourne |
| Period | 5/12/17 → 8/12/17 |
| Other | The theme of this years’ Conference is Creative Disruption: Managing in a Digital Age. While technological disruption is not new, the pace of change and the potential of its impact are enormous. The grand challenge confronting managers of this decade is to know how to harness and leverage disruptions in a creative and bold way. |
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Keywords
- client
- embeddedness
- self-determination
- motivation
- emotional labour