The relationship between self-determination theory, motivational types, emotional labour and client embeddedness

Gerrit Treuren, Ashokkumar Manoharan, Christina Stothard, Claire Hutchinson

    Research output: Contribution to conferencePaperpeer-review

    Abstract

    Client embeddedness theory has relied on the assumption that the relationship between employee and client is the result of a positive, altruistic motivation held by the employee. Developing insights from emotional labour and self-determination theories, we propose that the employee-client relationship at the heart of client embeddedness may be based on less altruistic, less self-generated reasons. We develop an explanation, first, to explain how client embeddedness may be created by a non-altruistic employee motivation, and, second, how an employee’s controlled motivation may evolve to be increasingly autonomous.
    Original languageEnglish
    Number of pages17
    Publication statusPublished - 2017
    Event31st Annual Australian New Zealand Academy of Management Conference - RMIT University, Melbourne, Australia
    Duration: 5 Dec 20178 Dec 2017
    Conference number: 31
    https://www.aconf.org/conf_125688.html (Description of conference)

    Conference

    Conference31st Annual Australian New Zealand Academy of Management Conference
    CountryAustralia
    CityMelbourne
    Period5/12/178/12/17
    OtherThe theme of this years’ Conference is Creative Disruption: Managing in a Digital Age. While technological disruption is not new, the pace of change and the potential of its impact are enormous. The grand challenge confronting managers of this decade is to know how to harness and leverage disruptions in a creative and bold way.
    Internet address

    Keywords

    • client
    • embeddedness
    • self-determination
    • motivation
    • emotional labour

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