Understanding & Implementing a Client-Directed Approach to Service Delivery: Literature Review

The primary aim of this literature review and environmental scan was to assist AnglicareSA define the key elements and components of their ‘Client-Directed’ approach to service delivery, and to examine how other organisations have understood, developed, implemented and embedded a client directed approach to their services. The term ‘Client-Directed’ is unique to AnglicareSA and is more commonly referred to in the literature as a ‘Consumer-Directed Care’ (CDC), so for consistency the term Consumer-Directed Care was used throughout the review.