Understanding Organisational Cultural Change: An analysis of the structure, implementation and change processes of an organisation-wide program design and evaluation framework

This report explores the organisational journey and the stories behind the significant changes that were undertaken to re-imagine how CatholicCare NT sets its evaluation agenda and protocols. As a holistic endeavour, the evaluation journey sought to align with program design and delivery, evidence and evaluation methods, strategic decision making, through to the missions and values of the organisation. Moreover, in an environment where key deliverables and outcomes increasingly require measurement to fulfil contractual obligations, the framework has been developed to ensure that CatholicCare NT’s mission and values are not subsumed by the narrow lens of contract delivery. Within this context, the report explores how evaluation is built around, responds to, and informs the organisational mission and strategic outlook. The change journey, in and of itself, is the important point of reflection, as is the structure of the framework resulting from that journey.