Unpacking the black box: A realist evaluation of performance management for social services

Hwee Teng Robyn Tan, Gill Harvey

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

This study examined how and why performance management works to achieve accountability and improvement among voluntary organizations, through the use of performance information. Applying realist evaluation methodology, initial programme theories of performance management were developed and tested against empirical data gathered from six case studies in the voluntary sector in Singapore. Considerable variation in implementation undermined the success of performance management, leading to the use of performance information primarily for reporting purposes rather than for learning and improvement. Findings highlight the need for greater attention to the contexts necessary to optimize the effective implementation of performance management.

Original languageEnglish
Pages (from-to)1456-1478
Number of pages23
JournalPublic Management Review
Volume18
Issue number10
DOIs
Publication statusPublished - 2016
Externally publishedYes

Keywords

  • performance management
  • realist evaluation
  • social services

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