Venue Staff Knowledge of Their Patrons' Gambling and Problem Gambling

Paul Delfabbro, Mignon Borgas, Daniel King

Research output: Contribution to journalArticlepeer-review

19 Citations (Scopus)


In several jurisdictions around the world, venue staff are encouraged to make reasonable attempts to determine whether patrons may be experiencing problems associated with their gambling. Although a number of visible indicators and behaviours are recognised as being indicative of gambling problems, no research has investigated how effective staff might be in identifying problem gamblers in venues. The aim of this field test was to examine the level of patron familiarity amongst staff working in small to moderate-sized venues. Patrons (n = 303) were asked to complete a short survey including the Problem Gambling Severity Index and venue staff were asked to describe their knowledge of the same patrons independently. The results showed that patrons rated as more at risk by staff scored significantly higher on the PGSI, but that point-in-time staff ratings were not sufficiently accurate to allow effective identification of problem gamblers. The importance of using accumulated information over multiple sessions as well as technological monitoring of behaviour was emphasised by these results.

Original languageEnglish
Pages (from-to)155-169
Number of pages15
JournalJournal of Gambling Studies
Issue number2
Publication statusPublished - Jun 2012
Externally publishedYes


  • Identification
  • Problem gambling
  • Venue staff


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