What kind of government service puts the public on hold for 811 years

Kristin Natalier

What kind of government service puts the public on hold for 811 years

Kristin Natalier

Research output: Contribution to specialist publication › Article

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Abstract

A new report by the Australian National Audit Office (ANAO) calculates around one in four calls to Centrelink went unanswered in 2013-14. The ANAO estimates the time lost by customers who abandoned their calls – after an average wait of nine minutes and 43 seconds – totalled 143 years. The average wait until calls were answered, 16 minutes and 53 seconds, translates to these callers hanging on the end of the line for a cumulative total of 668 years.

Original language	English
Specialist publication	The Conversation
Publication status	Published - 2 Jun 2015

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 1 No Poverty

Keywords

Welfare
Social policy
Centrelink
Welfare reform
Digital technology
Public services

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https://theconversation.com/what-kind-of-government-service-puts-public-on-hold-for-811-years-42314Licence: CC BY-ND

Cite this

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KW - Welfare

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KW - Welfare reform

KW - Digital technology

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What kind of government service puts the public on hold for 811 years

Abstract

UN SDGs

Keywords

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Cite this