What Works and Why? Lessons from Public Management Reform in Malaysia

Noore Siddiquee, John Xavier, Mohd Mohamed

    Research output: Contribution to journalArticle

    2 Citations (Scopus)

    Abstract

    This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success factors that determine reform outcomes and concludes that for reforms to succeed a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and problem-oriented reforms have a better chance of being successful, the value of best-practice reforms should not be discounted. The cumulative impact of such reforms can be significant, as the Malaysian case demonstrates.

    Original languageEnglish
    Pages (from-to)14-27
    Number of pages14
    JournalInternational Journal of Public Administration
    Volume42
    Issue number1
    Early online date2017
    DOIs
    Publication statusPublished - 2 Jan 2019

    Keywords

    • best practices
    • diagnostic model
    • Malaysia
    • Public management reform
    • service delivery

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