What Works and Why? Lessons from Public Management Reform in Malaysia

Noore Siddiquee, John Xavier, Mohd Mohamed

    Research output: Contribution to journalArticlepeer-review

    15 Citations (Scopus)


    This article examines the Malaysian experience with public management reform to verify arguments about various reform models. Drawing on empirical data, it investigates reforms that have worked and those that have had limited impacts on public service improvements. It identifies critical success factors that determine reform outcomes and concludes that for reforms to succeed a combined top–down and bottom–up approach is crucial. It argues that while diagnostic and problem-oriented reforms have a better chance of being successful, the value of best-practice reforms should not be discounted. The cumulative impact of such reforms can be significant, as the Malaysian case demonstrates.

    Original languageEnglish
    Pages (from-to)14-27
    Number of pages14
    JournalInternational Journal of Public Administration
    Issue number1
    Early online date2017
    Publication statusPublished - 2 Jan 2019


    • best practices
    • diagnostic model
    • Malaysia
    • Public management reform
    • service delivery


    Dive into the research topics of 'What Works and Why? Lessons from Public Management Reform in Malaysia'. Together they form a unique fingerprint.

    Cite this