What's wrong with complaint investigations? Dealing with difference differently in complaints against police

The use of storytelling in the judgment process is based on the necessary assumption that experience and meaning are universal. In place of recognizing legitimate differences in the interpretation of social experience,jurors more often are compelled to regard unfamiliar story elements or dissonant interpretations as signs of guilt. When key elements in a case are anchored in different social worlds, defendants may be found guilty simply by reason of their social experiences and their communication styles. The important question arising from this state of affairs is whether anything can be done to correct biased judgment of trials.1Securing access to justice means, at a minimum, recognition for the legitimacy—if not the validity—of one's grievances and aspirations