Work Intensification and Quality Assurance: Missed Nursing Care

Eileen Willis, Clare Harvey, Shona Thompson, Maria Pearson, Alannah Meyer

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

This article examines nurses' commentaries from a survey conducted in New Zealand that studied contradictions between quality assurance and work intensification in nursing care. Nurse managers were blamed for either avoiding or not recognizing work intensification affecting quality care delivery. However, the data illustrate key structural issues resulting in missed care that impact on patient safety, rather than a problem directly attributable to managers. Until these structural issues are addressed, missed care and adverse events will continue to affect the quality of care.

Original languageEnglish
Pages (from-to)E10-E16
Number of pages7
JournalJOURNAL OF NURSING CARE QUALITY
Volume33
Issue number2
DOIs
Publication statusPublished - 2018

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