Work Intensification and Quality Assurance: Missed Nursing Care

Eileen Willis; Clare Harvey; Shona Thompson; Maria Pearson; Alannah Meyer

doi:10.1097/NCQ.0000000000000277

Work Intensification and Quality Assurance: Missed Nursing Care

Eileen Willis, Clare Harvey, Shona Thompson, Maria Pearson, Alannah Meyer

College of Nursing and Health Sciences

Research output: Contribution to journal › Article › peer-review

18 Citations (Scopus)

Abstract

This article examines nurses' commentaries from a survey conducted in New Zealand that studied contradictions between quality assurance and work intensification in nursing care. Nurse managers were blamed for either avoiding or not recognizing work intensification affecting quality care delivery. However, the data illustrate key structural issues resulting in missed care that impact on patient safety, rather than a problem directly attributable to managers. Until these structural issues are addressed, missed care and adverse events will continue to affect the quality of care.

Original language	English
Pages (from-to)	E10-E16
Number of pages	7
Journal	JOURNAL OF NURSING CARE QUALITY
Volume	33
Issue number	2
DOIs	https://doi.org/10.1097/NCQ.0000000000000277
Publication status	Published - 1 Apr 2018

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10.1097/NCQ.0000000000000277

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Work Intensification and Quality Assurance: Missed Nursing Care

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